Email etiquette
A well-written email can
make the difference between a successful working relationship or potential
confusion, insult or conflict.
A well-written email can
make the difference between a successful working relationship or potential
confusion, insult or conflict.
10 golden rules for
sending work emails:
1. Include a clear
subject matter:Always include a subject matter that succinctly
captures what your email is about. If your email is urgent or requires
immediate response, include this in the subject line.2. Always use an
appropriate greeting
Salutations are debated or it depends. Many
argue that you should always use a formal greeting. This depends on the
recipient. If you are writing to a close colleague or your team, an informal
‘Hi’ will likely be sufficient.
3.se shorthand
if you know your recipients
If you are writing to your own team about a
project that you have been discussing, then you can write short, instructive
emails with a list of bullet points.
4. Be aware that
funny sayings or colloquialisms cultures
Be aware that funny sayings or colloquialisms
may be completely misconstrued by your colleagues in overseas offices.
5. Consider the
purpose of your email
Always state if your email needs an action and
by when. Open-ended emails can be confusing. Having an action or even letting
the recipient know that no further action is required is helpful.
6. Think before you smile
Emojis have crept into everyday use. With the
increase of email and text communication, it’s impossible to see facial
expressions so people add smiley faces to soften their emails.
7. Don’t reply
all or CC everyone
Have you checked that you’re only communicating
to the people you need to communicate to?
8. Reply in a timely
Always
reply within 24 hours, even if it is to acknowledge an email and explain that
you will revert with an appropriate response within a defined timescale.
9. Think about where email could end up
Never
use inappropriate language in a work email. The reality is that your email will
remain on the server long after you have deleted it.
10. Always spell
check
Sending
emails with spelling mistakes and grammatical errors can be infuriating for
colleagues.
Ultimately,
there are so many ways to write an email and each employee has a different and
unique style. Who are your employees writing to? How well do they know the
recipient? Do they know them in person or just virtually? How will the email be
interpreted? And what are they trying to achieve through the communication?
A well-written email can make the difference between a successful working relationship or potential confusion, insult or conflict.
A well-written email can
make the difference between a successful working relationship or potential
confusion, insult or conflict.
10 golden rules for
sending work emails:
1. Include a clear subject matter:
1. Include a clear subject matter:
Always include a subject matter that succinctly
captures what your email is about. If your email is urgent or requires
immediate response, include this in the subject line.
2. Always use an
appropriate greeting
Salutations are debated or it depends. Many argue that you should always use a formal greeting. This depends on the recipient. If you are writing to a close colleague or your team, an informal ‘Hi’ will likely be sufficient.
3.se shorthand if you know your recipients
If you are writing to your own team about a project that you have been discussing, then you can write short, instructive emails with a list of bullet points.
4. Be aware that funny sayings or colloquialisms cultures
Be aware that funny sayings or colloquialisms may be completely misconstrued by your colleagues in overseas offices.
5. Consider the purpose of your email
Always state if your email needs an action and by when. Open-ended emails can be confusing. Having an action or even letting the recipient know that no further action is required is helpful.
6. Think before you smile
Emojis have crept into everyday use. With the increase of email and text communication, it’s impossible to see facial expressions so people add smiley faces to soften their emails.
7. Don’t reply all or CC everyone
Have you checked that you’re only communicating to the people you need to communicate to?
8. Reply in a timely
Always reply within 24 hours, even if it is to acknowledge an email and explain that you will revert with an appropriate response within a defined timescale.
9. Think about where email could end up
Never use inappropriate language in a work email. The reality is that your email will remain on the server long after you have deleted it.
10. Always spell check
Sending emails with spelling mistakes and grammatical errors can be infuriating for colleagues.
Ultimately, there are so many ways to write an email and each employee has a different and unique style. Who are your employees writing to? How well do they know the recipient? Do they know them in person or just virtually? How will the email be interpreted? And what are they trying to achieve through the communication?
Salutations are debated or it depends. Many argue that you should always use a formal greeting. This depends on the recipient. If you are writing to a close colleague or your team, an informal ‘Hi’ will likely be sufficient.
3.se shorthand if you know your recipients
If you are writing to your own team about a project that you have been discussing, then you can write short, instructive emails with a list of bullet points.
4. Be aware that funny sayings or colloquialisms cultures
Be aware that funny sayings or colloquialisms may be completely misconstrued by your colleagues in overseas offices.
5. Consider the purpose of your email
Always state if your email needs an action and by when. Open-ended emails can be confusing. Having an action or even letting the recipient know that no further action is required is helpful.
6. Think before you smile
Emojis have crept into everyday use. With the increase of email and text communication, it’s impossible to see facial expressions so people add smiley faces to soften their emails.
7. Don’t reply all or CC everyone
Have you checked that you’re only communicating to the people you need to communicate to?
8. Reply in a timely
Always reply within 24 hours, even if it is to acknowledge an email and explain that you will revert with an appropriate response within a defined timescale.
9. Think about where email could end up
Never use inappropriate language in a work email. The reality is that your email will remain on the server long after you have deleted it.
10. Always spell check
Sending emails with spelling mistakes and grammatical errors can be infuriating for colleagues.
Ultimately, there are so many ways to write an email and each employee has a different and unique style. Who are your employees writing to? How well do they know the recipient? Do they know them in person or just virtually? How will the email be interpreted? And what are they trying to achieve through the communication?
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