Interpersonal skills
Internal
personal communication is a process by which people exchange information
through verbal and non verbal messages.
Interpersonal skills also
includes:
Problem solving
Decision making
Personal stress
management
Verbal
communication:What we say and how we say
Non verbal
communication:What we communicate without words,body language
Listening skills:How we interpret both the verbal and non verbal messages sent by others Negotiation:Working with others to find a mutually agreeable outcomes.
Problem
solving:Working with others to identify,define and solve problems
Decision
making:Exploring and analyzing options to make sound decisions
Assertiveness:Communicating
our values,ideas,beliefs,opinions,needs and wants freely.
11 tips to improve
interpersonal skills:
1.Set the ground for
respectful communication
2.Work on your attitude
3.Have reasonable
expectations
4.Choose the right time
and place
5.Watch your body language
,have an open demeanor
6.Actively listen and
respond periodically
7.Avoid hot words,over
dramatization,blaming,guilt induction and past events
8.Choose to behave
assertively,avoid being aggressive
9.stay focus on the
issues.
10.Reflect upon the
interaction and get ready to keep developing the relationship
11.Be ready to change and
keep exploring continuously.
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